Refund policy
Returns
Contact us on sales@loughtoolshop.co.uk or by calling 01509 267377 with the following details to process a return:-
Your Name
Order Reference
Contact Telephone Number
Email Address
Reason for Return
Additional Information
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@loughtoolshop.co.uk or call us on 01509 267377. Please note that returns will need to be sent to the following address:
Online Returns
If your return is accepted, we’ll send you a instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@loughtoolshop.co.uk or call us 01509 267377
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right by calling us on 01509 267377.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@loughtoolshop.co.uk